AA
Andrew A
1 reviews | Active since Feb 2023
04 Apr 2023, 00:08
Pathetic Call Centre Customer Service
Absolutely PATHETIC service when calling 083135 option 4. First agent I get through to sounded like he had just woken up from a deep sleep, he dropped the call. Second try, get through to lady named Musa. Asked to speak to floor supervisor as she wasn't understanding what my query involved. She stated the floor supervisor had to leave for an emergency. Then tells me call back after an hour as system is offline. Asked her to call me back once system is up, says they not allowed to call customers. I will not call and be humiliated by amateur staff that firstly cant converse in English.
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Andrew A's updateReviewer Update
04 Apr 2023, 15:55 MTN South Africa please could you explain to your customers why you are robbing them (selling them useless bundles under false pretenses) on the MTN app.
Scenario:I purchase a 3GB Anytime + 3GB Night 30 Day Data Bundle for R149 (as I rarely use my phone to make calls).On checking out there's a 'pop up' SUPERSIZE your bundle R200 to get Voice Minutes included.So for an extra R51 seems like a good deal (Data and Voice) so ACCEPT!Next I see, I'm credited with 1100 voice minutes - NO DATA. What on earth does the ordinary man on the street 1100 voice minutes.
All these POP UPS on MTN App have to be *******, they trying to get rid of bundles that nobody uses.
I then Immediately call the customer service line 083 135 to reverse the transaction, and nobody seems to be interested in even listening. 1st consultant who answers sounds like I just woke him from a deep sleep, he drops the call. Call a second time, try explain scenario to agent Musa, who cannot understand either. Ask to speak to the floor supervisor and then I'm told, she's not there, she had to leave for an emergency, call back in one hour.
Today I'm told by MTN via FB Chat, sorry "a purchase cannot be reversed"
Scenario:I purchase a 3GB Anytime + 3GB Night 30 Day Data Bundle for R149 (as I rarely use my phone to make calls).On checking out there's a 'pop up' SUPERSIZE your bundle R200 to get Voice Minutes included.So for an extra R51 seems like a good deal (Data and Voice) so ACCEPT!Next I see, I'm credited with 1100 voice minutes - NO DATA. What on earth does the ordinary man on the street 1100 voice minutes.
All these POP UPS on MTN App have to be *******, they trying to get rid of bundles that nobody uses.
I then Immediately call the customer service line 083 135 to reverse the transaction, and nobody seems to be interested in even listening. 1st consultant who answers sounds like I just woke him from a deep sleep, he drops the call. Call a second time, try explain scenario to agent Musa, who cannot understand either. Ask to speak to the floor supervisor and then I'm told, she's not there, she had to leave for an emergency, call back in one hour.
Today I'm told by MTN via FB Chat, sorry "a purchase cannot be reversed"
AA
Andrew A's update04 Apr 2023, 15:55
Reviewer Update
MTN South Africa please could you explain to your customers why you are robbing them (selling them useless bundles under false pretenses) on the MTN app.
Scenario:I purchase a 3GB Anytime + 3GB Night 30 Day Data Bundle for R149 (as I rarely use my phone to make calls).On checking out there's a 'pop up' SUPERSIZE your bundle R200 to get Voice Minutes included.So for an extra R51 seems like a good deal (Data and Voice) so ACCEPT!Next I see, I'm credited with 1100 voice minutes - NO DATA. What on earth does the ordinary man on the street 1100 voice minutes.
All these POP UPS on MTN App have to be *******, they trying to get rid of bundles that nobody uses.
I then Immediately call the customer service line 083 135 to reverse the transaction, and nobody seems to be interested in even listening. 1st consultant who answers sounds like I just woke him from a deep sleep, he drops the call. Call a second time, try explain scenario to agent Musa, who cannot understand either. Ask to speak to the floor supervisor and then I'm told, she's not there, she had to leave for an emergency, call back in one hour.
Today I'm told by MTN via FB Chat, sorry "a purchase cannot be reversed"
Scenario:I purchase a 3GB Anytime + 3GB Night 30 Day Data Bundle for R149 (as I rarely use my phone to make calls).On checking out there's a 'pop up' SUPERSIZE your bundle R200 to get Voice Minutes included.So for an extra R51 seems like a good deal (Data and Voice) so ACCEPT!Next I see, I'm credited with 1100 voice minutes - NO DATA. What on earth does the ordinary man on the street 1100 voice minutes.
All these POP UPS on MTN App have to be *******, they trying to get rid of bundles that nobody uses.
I then Immediately call the customer service line 083 135 to reverse the transaction, and nobody seems to be interested in even listening. 1st consultant who answers sounds like I just woke him from a deep sleep, he drops the call. Call a second time, try explain scenario to agent Musa, who cannot understand either. Ask to speak to the floor supervisor and then I'm told, she's not there, she had to leave for an emergency, call back in one hour.
Today I'm told by MTN via FB Chat, sorry "a purchase cannot be reversed"