Pathetic call centre agent

After spending 36 minutes and 47 seconds on the phone yesterday (11 June) with a consultant by the name of Nicole van Heerden, I did NOT receive the service I was promised. All i wanted was my April bill mailed to me, which i did not get as promised & when i requested her to add a data bundle, she indicated that I should go to my nearest MTN store to do so. After some insistence, and a verrrrry long time of checking prices etc. she assured me that she loaded a 2 GB bundle - which to no surprise was not loaded as indicated. Fortunately, a much more competent agent helped me this afternoon (12 June) . MTN, please train your agents as they have no appreciation for proper customer service! Do you even review these calls that you apparently record for \service quality purposes"?"""