SL
Stuart L
1 reviews | Active since Oct 2015
15 Feb 2016, 10:26
Pathetic call centre
I have been trying to contact mtn for the better part of an hour. It is impossible to get through to a person, and the only option they give when you dial 808, (option 6) to speak to an operator automatically cuts you off.<br> <br> I am aware that they are aware of the Data problem, but need to know when it will be resolved. Trying to run a business and cant access emails or my website because cant connect to the internet.<br> <br> Sort your **** out MTN
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 12:45Hello stuart_lawson,
Please accept our apologies for the inconvenience experienced.
Kindly note that a fix was introduced that restored partial services to the affected customers, which has resulted in a substantial increase in service availability. Please note you will still experience intermittent service impact until the service is fully restored.
Once again we do apologise for the inconvenience and thank you for your patience.
Regards
Nompumelelo
REQ:***
Please accept our apologies for the inconvenience experienced.
Kindly note that a fix was introduced that restored partial services to the affected customers, which has resulted in a substantial increase in service availability. Please note you will still experience intermittent service impact until the service is fully restored.
Once again we do apologise for the inconvenience and thank you for your patience.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 12:45
Official
Hello stuart_lawson,
Please accept our apologies for the inconvenience experienced.
Kindly note that a fix was introduced that restored partial services to the affected customers, which has resulted in a substantial increase in service availability. Please note you will still experience intermittent service impact until the service is fully restored.
Once again we do apologise for the inconvenience and thank you for your patience.
Regards
Nompumelelo
REQ:***
Please accept our apologies for the inconvenience experienced.
Kindly note that a fix was introduced that restored partial services to the affected customers, which has resulted in a substantial increase in service availability. Please note you will still experience intermittent service impact until the service is fully restored.
Once again we do apologise for the inconvenience and thank you for your patience.
Regards
Nompumelelo
REQ:***
Best regards,