SR
Soubeka R
1 reviews | Active since Jun 2014
04 Jul 2015, 13:27
Pathetic call centre
***-<br> My sister and I have been trying to call the client care division of MTN as the 24 month contract has come to and we were told to contact them to terminate the contract, but no one ever answers a call. every day i dial, but never get through.<br> I call the sales department and quickly the call is answered. looks like they are more concerned about getting new customers but neglect exiting ones. <br> Please contact us ASAP.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 Jul 2015, 12:57Hello Andre 92th,
We are truly sorry for any inconvenience caused.
We've now perused your account and see that the number in question has expired.
We have now managed to get the number migrated over to prepaid. The line will be active on the prepaid network within 24 hours. The reference number for the migration being done is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've now perused your account and see that the number in question has expired.
We have now managed to get the number migrated over to prepaid. The line will be active on the prepaid network within 24 hours. The reference number for the migration being done is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply06 Jul 2015, 12:57
Official
Hello Andre 92th,
We are truly sorry for any inconvenience caused.
We've now perused your account and see that the number in question has expired.
We have now managed to get the number migrated over to prepaid. The line will be active on the prepaid network within 24 hours. The reference number for the migration being done is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've now perused your account and see that the number in question has expired.
We have now managed to get the number migrated over to prepaid. The line will be active on the prepaid network within 24 hours. The reference number for the migration being done is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
