LI
Lynnsey I
1 reviews | Active since Sept 2013
01 Jul 2015, 11:48
PATHETIC CALL CENTRE
I have been trying to get hold of the call centre since 8am and still have not gotten through to a call centre agent!!!. It is pathetic that I have to hold on for so long with no answer. I want to cancel my contract and have been informed previously that the cancellation dept does not receive any calls anymore, therefore we have to sit up with this kind of service. I refuse to pay another month because of your pathetic service. <br> <br> Very disappointed with the service.<br> <br> Angry customer<br> Lynnsey
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 09:28Hello Linnie,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your contract expires on the 30th July 2015. We need a 24hour notice before the expiry date for us to cancel the contract for you. So you need to call us on the day of a day before.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your contract expires on the 30th July 2015. We need a 24hour notice before the expiry date for us to cancel the contract for you. So you need to call us on the day of a day before.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 09:28
Official
Hello Linnie,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your contract expires on the 30th July 2015. We need a 24hour notice before the expiry date for us to cancel the contract for you. So you need to call us on the day of a day before.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your contract expires on the 30th July 2015. We need a 24hour notice before the expiry date for us to cancel the contract for you. So you need to call us on the day of a day before.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,