Pathetic Call Centre

I've been trying for 2 weeks to speak to someone at MTN for a simple thing, I just want my cancellation figures on my data contract. <br> Each time i call 808, 809, they tell me their SYSTEMS ARE DOWN, so they cannot assist me. <br> <br> I've emailed, No response in 2 weeks. <br> <br> How is it possible that each time i call for 2 weeks, the agents system is down!? <br> <br> The IVR is also quite useless, it directs to the Business Call centre if i press 0 to speak to a very unhelpful agent. <br> Who is in charge of the Call centre? because they really have no clue of what they are doing. How can you tell a customer to CALL BACK IN 5min and see if you get an agent whose system is working? <br> Do you people not listen to call recordings regularly? are you not doing quality checks!????? <br> How can a call centre run like this!? im amazed at the incompetence. its shocking