Pathetic Call Centre

I tried to phone the MTN customer care line this morning. All I wanted to find out was when my daughter's new SIM card (which is on my account) would be activated, as it has already taken MTN twice the amount of time they said it would take. When my call got through to the dreaded call centre, there was no automated option to give me this information (what a surprise!). It then took me two minutes of fumbling through labyrinthine menus to find an option to get put through to a call centre operator. It then took MTN a further two and half minutes of ghastly on-hold music and meaningless \did you knows"to cut me off without the aforesaid operator ever coming onto the line. Well done MTN - way to go! You really know how to make your customers feel special."""