JW
Jacques W

1 reviews | Active since Jun 2015

13 Oct 2015, 11:33

Pathetic Billing and Debiting.

I have complained before about this and a manager contacted me advising me it is all sorted out. I have just app**** for finance on a car and what do I find??? unsuccessful because I have MTN going to their lawyers because they are too *********** to fix my debit order. I shall be contacting the consumers protection act during the course of this week as I have been struggling with this issue for the past year and they cannot resolve it nor have the decency to contact me to advise me they will be freezing my telephone account. So I had to get a Vodacom account to ensure that I have a working phone and now I have a law suite against me by MTN who are the issue in this. I will never in my life recommend MTN to anyone nor post positive feedback on my blogs or any of my clients with regards to a good service provider. The manager didn't even bother to contact me rather decides to respond on Hello Peter. Unacceptable customer service and the staff are just absolutely rude.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2015, 12:46
Official
Hello WestWalker,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the account has been handed over to the legal department.

The last debit order has been 29-8-2014. The last payment received 24-5-2015. The invoices for June until September month has not been paid. The account balance R2248.00.

Please make the payment for R2248.00 to bring the account to R0.00.

You can email our legal department *** to assist you with payment arrangements.

Kind Regards,

Alice van der Merwe

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