Pathetic Billing

My wife was called by someone at MTN and offered a MyChoice 100 package in December 2017 at R139/month (no phone). She accepted the offer, but has been charged double that amount ever since. When you go to an MTN outlet close to where you live, you are told to contact MTN directly because the offer was made directly by MTN. After battling for weeks to get through to customer service, eventually we managed to make contact and pointed out the problem. We were given a credit for the overcharge and promised that the problem will be resolved.

However, when the next invoices came, we were charged R258 per invoice once again. Not willing to go through the nightmare of trying to call the call centre again, we drove to MTN’s head office in Fairland and once again we were promised that the problem has been resolved. So the credit came through on the next invoice, however, when we received the August invoice we are charged R258 once again!

Now for the nightmare to try and cancel the contract completely and change to another service provider…