Pathetic attitude from call centre agent

On October 27 2015, I called in to the MTN customer care centre. I got through to kgabo moloto who was supposed to assist me with the registration of my new bank card so as to enable me to continue recharging using that facility. Kgabo never understood the nature of my query and treated me horribly, making it seem like I was an idiot and that I wasnt making any sense. She went on to even yell at me and became agitated and somewhat impatient with me and even had the audacity to put me on hold as I was still trying to rectify the confusion and misunderstanding. Never in my life have i experienced such belittlement, disrespect and terrible service in my life. On the same evening, I called in and spoke to her (kgabo) supervisor, bonginkosi masa, to report the matter. He gave me his word that he would to the bottom of this and keep me posted, and Im still waiting.<br>