1 reviews | Active since Mar 2016
Pathetic attitude
It is with great disappoint that I find myself typing such unpleasant words to MTN, a company, I began using it's network from the time, I received my first number,contract and handset as from 2004 when I began working. <br> <br> <br> I did not forsee that one day, I would be treated like this by someone who is supposed to be setting a great example to junior stuff, I greatly cannot express the force of disgust that I endured when it came to the service that the MTN staff has been given to me as the client, that pays them monthly for my contract and uses the networks other various services.<br> <br> <br> On the 14th March at around 15:00pm, I found myself once again on the other side of the shop counter frustrated returning a handset for the second time with the same problem that occurred in December, I had bought the handset last year May in fact it was my mothers day gift from my husband. <br> <br> <br> Upon arriving at the shop, the shop assistance advice me that they will take the phone back again for repairs only this time, it would be for 21 days, which I later speak to a very impolite, impatient and rude Yogan Naidoo who is supposed to be setting a great example to his staff of good
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
