Pathetic Assistance by DICqueries for Contract Migration

<p>We have struggling for almost 2 months with DICqueries at MTN to perform the migration of mobile contract with them.</p> <p> </p> <p>After several unanswered emails with requests to explain the "promo fee" to be paid for the remaining months of the contract, MTN K90 Center provided wonderful service to explain and provide us with the correct information for migration. </p> <p> </p> <p>We supp**** ********** on 09 June 2017 with a newly signed migration form with a confirmation stating agreement to pay an amount of R469, the promo/handset fee, for the remainder of the contract period after migration. This was after follow up to MTN on 09 May 2017 and 19 May 2017, with no feedback.</p> <p> </p> <p>On 12June 2017 we received and email back from ********** stating that the R469 fee is for the handset, not requesting us to confirm this amount again.</p> <p> </p> <p>On 19 June 2017, MTN K90 Center assisted to call MTN, call reference ********** 43 Mandisa, to enquire why they have not yet confirmed migration. The response given by MTN is that we have not yet agreed to the R469 per month payment and the only way to move forward is to once again send an email.</p> <p> </p> <p>We have sent an email to once again confirm this now on 19 June 2017. The very first email to ********** was on 28 April 2017.</p> <p> </p> <p>Please note that we expect from MTN to ensure that the migration will be effective on the next billing cycle, as we have done our part.</p>