Pathetic assistance and no insurance service.

Phone was handed in on 4 January. Repair centre call to tell me to put off find my iphone setting. My husband switched it off. Phone was still under warranty.Few days later repair centre call to get details to switch it of themselves. Phone me to say phone is no longer under warranty I have to pay R7000 to fix phone. I have insurance so they say I have to put in a claim. Have to go back to store to get form. Phone the consultant she doesn't answer. The one time se did answer se said she'll phone me back. She didn't. Her excuse. I was busy. Phone store, number doesn't work. Phone another store tell me they do not do insurance with the company anymore I have to sort it out myself. I took out the insurance from MTN. Send three emails to MTN Insurance and nothing. I filled in two claim forms and send it. Nothing again. I phoned the Insurance company no answer. Hold on an hour for consultant, no answer. Instore not one of the consultants could help me. I've been struggling on my own for more than a month and I still doesn't have any answers. I've **** calls and send mails. No one gets back to you! Got sms from repair centre to come and fetch my phone and pay R330. Phone still not fixed