PATHETIC AS ALWAYS

So I sent the below email to the following email addresses - ***; ***

I got instant replies telling me I have to call 135, but no one answers the phone at 135, so what the feck is going on at MTN? And then they want me to renew my contract? Yeah right. They're supposed to bill me for R99 but I'm being billed at R999. I called my local MTN store and they told me the last debit order will be deducted from my account at the end of December. It is now 1 February and they're still deducting R999 from my bank account, after sending me a text to tell me that my contract has ended and they will now only charge me R86 (R99) per month. So *** MTN??? Are you going to answer the phone when your customers call, or get email addresses with actual people emailing you back? Why do you have email addresses if all they do is tell you to call 135 where there is no one answering the phone to help you?

Good morning,

According to my bill on the MTN app my amount for January 2022 was R99, so please explain to me why you just debited R999 from my account? I will need a refund TODAY. Cancel anything and everything that you have of me and please change my number to a pay as you go account. I received a text from MTN in December saying that my account has come to an end, and that I will be paying R84 something per month from now on, so WHY are you *****ING my money? My contract ended on the 14th of November and you will please send me itemised bills explaining to me why I paid what I paid. You will do this NOW. My number is *** - please change that to Pay As You Go and please refund my money TODAY!!!! This is ****************!

I tried also tried calling 135 but there is NO ONE answering the phones. This is highly unprofessional. Please sort this out today. THIS is why I'm not upgrading my contract - because of your terrible service!