DB
Danielle B
1 reviews | Active since Apr 2018
04 Jan 2019, 10:53
PATHETIC. APPALLING. RIDICULOUS
Yello! The service provided to me by MTN is absolutely ridiculous. MTN breeches contract by debiting me on the wrong date, causing me to have a bad credit score with both them and the bank, and then have the audacity to tell me it's not their fault and that they won't refund me the D/O fee or the unpaid item fee that resulted because of their technical error. I have been trying to sort this out now for almost two weeks now and NOTHING is being done. I launched a complaint with them yesterday, and then did an EFT seeing as I intend on keeping my end of the contract, and they then sent me an SMS saying my query is resolved. PATHETIC
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Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 15:01Good day Danielle
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter will be investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter will be investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply07 Jan 2019, 15:01
Official
Good day Danielle
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter will be investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter will be investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
DB
Danielle B's updateReviewer Update
07 Jan 2019, 15:36I'm sorry but I've been hearing the same story since this matter has come up. When it comes to us as clients having to pay you it has to be done immediately, but when it comes to you refunding us there are a million and one excuses and we apologize for the inconveniences. I am hoping that this response from you is legit and that I can expect my refund within this week otherwise I will report your company for breach of contract.
DB
Danielle B's update07 Jan 2019, 15:36
Reviewer Update
I'm sorry but I've been hearing the same story since this matter has come up. When it comes to us as clients having to pay you it has to be done immediately, but when it comes to you refunding us there are a million and one excuses and we apologize for the inconveniences. I am hoping that this response from you is legit and that I can expect my refund within this week otherwise I will report your company for breach of contract.