Pathetic and zero willingness to keep the customer happy.

For a company that is so willing to take your money, they have no idea how to go the extra mile to ensure the customer is happy.

One of your consultants placed an order for a Huawei Mate 10pro last week Wednesday. I was advised it would take 3 business days, we are on our 5th business day and still no phone.

I'm terribly sorry for being blunt, but your service is shocking and unacceptable. I've made countless attempts at receiving an answer but every time I ask the consultants, I get an answer that isn't really an answer, I get told, "I don't know".

It's 2018, how is there no way at all for you to track where the device is and whether the device was in fact ordered. Your consultants at your Century City branch are clueless and are not able to provide me with a satisfactory answer.

My concerns and frustration hasn't been acknowledged and has forced me to rate the service on hellopeter.com

It actually blows my mind that there is no manifest explicitly stating all the ordered devices, no way for your consultants to give me some form of answer so I can make the appropriate judgement call, whether it be go for a different device or cancelling my contract with MTN entirely.

Hope this is taken as a serious matter, if not I will pursue cancelling my contract as a result and moving over to a competitor, because clearly my loyal support to MTN for the passed 16 years doesn't mean a damn thing to them.