AR
Angelique R
1 reviews | Active since Dec 2014
22 May 2015, 09:35
PATHETIC AND UNPROFFESIONAL
I AM NOW SICK AND TIRED OF MTN!!! MY ACCOUNT IS IN CREDIT OF +/- R1400.00 YET IM RECIEVING SMS'S OF MY ACCOUNT BEING IN ARREARS AND THAT MY LINE WILL BE SUSPENDED IN TWO DAYS.<br> <br> I WOULD LIKE MTN TO CONTACT ME TO CANCEL MY CONTRACT AND NEVER AGAIN WILL I RETURN AS A CUSTOMER. I WILL BE GOING TO VODACOM. THIS IS PATHETIC.<br> <br> I CALLED THE CALL CENTRE WHEN I RECIEVED THE FIRST SMS AND SPOKE TO BUSIWE WHO TOLD ME SHE COULD SE THE CREDIT AND SHE SAID IT WAS A SYSTEM PROBLEM.<br> <br> THAT IS NOT MINE AS THE CUSTOMERS PROBLEM BUT MTN AS A COMPANY.<br> <br> IF MY LINE GETS SUSPENDED I WILL TAKE THIS FURTHER.<br> <br> AWAITING YOUR IMMEDIATE RESPONSE MTN SA!!!
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MTN South Africa's replyOfficial
27 May 2015, 11:01Hello AngeliqueR,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, there was a credit of R1 641.26, however your May invoice was R2 098.98, therefore there is an amount of R 457.72 overdue.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, there was a credit of R1 641.26, however your May invoice was R2 098.98, therefore there is an amount of R 457.72 overdue.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply27 May 2015, 11:01
Official
Hello AngeliqueR,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, there was a credit of R1 641.26, however your May invoice was R2 098.98, therefore there is an amount of R 457.72 overdue.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, there was a credit of R1 641.26, however your May invoice was R2 098.98, therefore there is an amount of R 457.72 overdue.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***