Pathetic and unprofessional service at MTN Rosebank

I have not been able to get any my voice messages for over a month. In or around the 13th December 2019 I went into MTN Rosebank for assistance. A Kathu promise to assist me as he was unable to sort out the difficulty. In all fairness to him he did contact me the following day. He requested that I reboot etc. Nothing helped. He stated that he would co tune to liase with the call centre and would get back to me.

I was away on holiday until January 2020. I now attempted to make calls and encountered an added difficulty. In addition to not getting access to my voice messages I was encountering difficulty making calls.

I once again went into the Rosebank branch and was told that I should speak to Kathu . I was sent to the branch in the mall. Sadly no one was willing to assist me as they said he dealing with the matter. I did not get ahold of him. I did contact him telephonically and he stated that it was his weekend off. I decided to oblige this gentlemen. On Thursday 9th I contacted him telephonically informing him of my intention to meet with him so that the matter could be resolved. He simply said he was leaving for the day . Went into MTN anyway and demanded that someone else assist me . Petunia stated that she knew of my matter. She was able to give me full details of the difficulty I am having with my phone. She proudly stated that she remembers I was there over the weekend with my children etc. NO one took the initiative at this stage to contact Kathu on his cell *** to assist. Instead they were happy to get rid of me. Sadly she said she would contact me the day after as there was no one at the call centre to assist as it was just after 5pm.

She contacted me telephonically she claims , but I have no record of a miss call from her. However she sent me a text and I did what I was told to do.Still no joy. I call her incessantly and even leave text messages for her. She does not contact me.

At this point I can make no calls . This afternoon I go into MTN Rosebank and Cleo tells me all about my problems. She s******s and grins as I speak to her informing me that she heard both Kathu and Petunia discuss me. She admits that she is grinning and claims she cant help grinning. Another customer witnessing this gets involved and says they are ***********. He is aggressively reprimanded and told to mind his own business

I am livid and suddenly she calls the call centre and logs a "ticket "in my presence.

Why was this not done at the onset by Kathu. Why did other staff not assist on my second visit to the branch. Why was I sent away.

Both Kathu and Petunia and the rest of the staff at the branch were aware of my issue. They found the time to discuss me and possible my reaction when I demanded assistance from Petunia. Hence Cleo was s******ing and grinning. But they did not work on my issue. NEITHER ONE OF THEM CONTACTED ME TO FIND OUT IF MY ISSUES WERE ADDRESSED.

I have not been able to contact my patients or colleagues as I have little access to a phone.

SADLY IM REQUIRED TO PAY FOR MY CONTRACT YET I'VE NOT BEEN ABLE TO USE MY PHONE.

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