1 reviews | Active since Jan 2010
Pathetic and unacceptable service!!
When I signed up for the 2G @R109 pm the price that was signed for was R109. I have been charged the incorrect amount since then. I got an e-mail stating what the overcharges were for, but according to my contract that the reply is INCORRECT and not acceptable!! . I do believe that this is ***** as I am paying more than what was signed for.<br> E-mail sent on October 8th - Still no reply! #***1 in reply to your e-mail 27th August 2015<br> I do not believe that your response and reasons on your email are valid. When I signed the contract, very basic, the price was R109 pm for 2G. I do not believe that you can charge whatever price you want to. This is a fixed contract and should be charged accordingly. <br> An e-mail has been sent on the 27th August to Mr Moyce which also remains unanswered! <br> <br>
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation earlier on, kindly email the copy of your contract than we can send it to relevant department to correct the charges.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation earlier on, kindly email the copy of your contract than we can send it to relevant department to correct the charges.
Warm Regards
Nompumelelo
REQ:***