Pathetic and unacceptable

Pathetic service from everyone at MTN. Tried to upgrade 2 contracts in October to the R99 Sony special i was told by Keshan @MTN CAVENDISH in Glen Marais, Kempton Park. There is no stock but will contract me as soon as stock arrives as he had ordered and a lot of customers are waiting I went back in November to upgrade the contract and was told they are waiting for response from Head office to see what they are going to do about the special that by then expired and will contract me. Now my contract expired and what was R150 contract x 2 contracts now became R480 contrackt due to there negligence. I will not pay it!!!! I went in to cancel the contracts and convert to prepaid and was told i had to do so before the 12th but not to worry if i recieve a sms stating that. I received a ref no and was told it will take 3 days for a consultant to contact me to cancel. I contacted the 137 no. And spoke to Tembikile where she transfered me to the retention dept where i had to hold over an hour untill i phoned back again and was told sorry lots of customers are canceling so rather send a email to *** and someone might be in xontact in 24 hours. THIS IS PATHETIC AND TOTALLY UNACCEPTABLE. I WILL NOT PAY THE JANUARY 2021 BILL DUE TO UNACCEPTABLE AND INCOMPETANT STAFF.