Pathetic and RUDE!!!

I called MTN asking them to load a data bundle on to my account, the consultant assisted and told me that there was a \delay"on the network. About 4 hours later I still haven't received anything from MTN. I then called back because the week before I had the same experienc where I was told the bundle has been loaded but in reality nothing was done on my account. The consultant who helped me and who told me there was a delay on the network was the same consultant I spoke to now"