jP
jay P
1 reviews | Active since Jul 2019
05 Jul 2019, 10:02
Pathetic and poorly executed operations
Ordered a pair of headphones online, bank account was debited, yet no invoice nor the product was received. Spent a total of 4 HOURS during the last week being transferred from one call centre agent to another because nobody knows which department to redirect me to. 9/10 of these call centre agents have poor communication s****s ( ironic for a telecommunications company)- they can't even comprehend the difference between headphones and a cellphone and keep asking if it's a new/ upgrade contract as if a pair of headphones needs a sim card to be activated. Pathetic service delivery and VERY poorly designed online website- which has so bugs and needs to be redesigned
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Replies (2)
MTN South Africa's replyOfficial
08 Jul 2019, 15:00Good day Jagan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the online team is working on your query. I will provide feedback tomorrow morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the online team is working on your query. I will provide feedback tomorrow morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Best regards,
MTN South Africa's reply08 Jul 2019, 15:00
Official
Good day Jagan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the online team is working on your query. I will provide feedback tomorrow morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the online team is working on your query. I will provide feedback tomorrow morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Best regards,
jP
jay P's updateReviewer Update
22 Jul 2019, 15:47Good day, it has been over a month now and I have still not received my order. I highly doubt it will be delivered seeing as even imported products arrive in a fraction of the time. If you are unable to deliver by the end of the week, I request a full refund as my money has been sitting in MTN's bank account earning interest- which is what ********* Chinese companies do, and is borderline *****. I spoke to my banking consultant who then suggested I open a civil case against MTN as you have debited my bank account without even providing a receipt.
jP
jay P's update22 Jul 2019, 15:47
Reviewer Update
Good day, it has been over a month now and I have still not received my order. I highly doubt it will be delivered seeing as even imported products arrive in a fraction of the time. If you are unable to deliver by the end of the week, I request a full refund as my money has been sitting in MTN's bank account earning interest- which is what ********* Chinese companies do, and is borderline *****. I spoke to my banking consultant who then suggested I open a civil case against MTN as you have debited my bank account without even providing a receipt.