Pathetic and poor service

<p>On 1 Dec 2016 I went into MTN as my contract was ending mid-Jan. I wanted to change to pay as you go ref number ********** 6. A few days later I was to go to the UK on holiday retuning 5 Jan. Before I left I got an email from MTN stating that my second no (my wife's) on same contract will be expiring mid April 2017 and early termination fees will apply. I phoned the retentions people (ref ********** 85) on 7 Dec stating that I am not terminating my wife's no and will deal with that upon expiry. They assured me they would only migrate my no. On Christmas Day FNB messaged me in the UK that nearly R2000 has been debited from my bank act with ref MTN. I had to make contact with my bank at my expense and on my time to reverse the debit order which should have been R748. I emailed MTN immediately querying this, still waiting for a response! This is exactly why I am leaving MTN. Let's see if someone bothers to respond. Your 808 service is useless! Your stores can't even contact you. No surprise there!!</p>