Pathetic and *********** staff

I have been a loyal MTN customer for over 10 years and have never had a bad word to say about MTN even after hearing thousands of complaints about the pathetic service they provide especially in their call centres but this experience now has truly made me see what everyone has been speaking about.On Fri 3 Apr 2015 I upgraded to a new phone and was told that my new sim would be active in a few mins (ja right!!!!!) After numerous phone calls to MTN with excuse after excuse and visiting their stores I was told my account was suspended. After not being informed by the initial sales consultant or 3 call centre agents as to the correct procedure with this contract. I have been promised by MTN that this would be sorted 24hrs ago now I'm told the supervisors are on holiday and it's going to take more than 24 more hrs to resolve! I am paying monthly for a contract service and my phone has been off for 2 days now, never have I experienced bad service such as this.this is such a huge inconvenience now as I am planning my wedding and cannot to a thing now to contact my vendors or sort things. MTN put yourself in your customers shoes and train your staff appropriately. I need my phone working!!