pathetic and horrible custoer service ever!!!!

Being a call centre manager this is proberbly the worst and the most horrible service i have ever came across. I called through the call centre on the 10th of october and the agent that I came through to at first sounded like he had a long night before coming to work, he started his call off with a welcome and when i stated my query he said his system is down and that I would need to call back on sunday the 11th october . no proper explanation and apology given at all, when I stated how can your system be ,, his words was \is there anything else i can help you with"and good bye .. I then called back again and the next agent persisted that i need a number before they can bring up anything on there side"