Pathetic and disgusting service- ***** easily committed on my account

<p>15-03-2017 – I send an email to ********** requesting my policy be cancelled. My policy had reached it’s 24 month period last year March however, I kept it active. From Jan 2017, my premium increased. I was in JHB and CT in December/January and had to use my data therefore I presumed that the increased premium was due to me going over my 1GIG of data.</p> <p>15-03-2017- I received response advising me to dial 808 from my MTN sim and select option 2 for the Retentions department. I did not have a cell phone contract but rather a laptop account.</p> <p>15-03-2017- I phoned the MTN Customer line and spoke to Nthabiseng. Every time she put my on hold, the call would drop. I kept dialling again and would get through to her. I asked her to call me back, she told me she could not. She told me I could not cancel my contract as I upgraded my contract in December 2016. I told her I did no such thing and requested more information on this supposed upgrade. She put me on hold and again, the call dropped.</p> <p>16-03-2017 – I phone MTN again wanting to speak to Nthabiseng. Themba from retentions takes down a message from me for Nthabiseng to call me. NTHABISENG NEVER CALLED ME!!!!!</p> <p>21-03-2017- I am quite busy and had to wait for a Public Holiday to go into a MTN branch. I went to your Chatsworth branch and spoke to Rajeshree Govender. Rajeshree told me that I cannot cancel my policy as I upgraded last year December and took out a phone. I told her I did not. I asked her for information on this. She said there was nothing she could give me further and I must go to the nearest police station and get an affidavit. I told her I then wanted something in writing from MTN requesting what information was needed and I also wanted the details of what information was given to MTN last year December 2016 in order for them to upgrade my policy. She refused and said she cannot assist me. I asked to see her Manager. She said that the Manager was on leave and she was the acting Manager. I asked to speak to head-office and again, she refused. She said I must go to the police station. Before I left, I asked for a pen and page and wrote down infront of her exactly what she said to me and told her that I will be taking this up further. Once she saw that, she was miraculously able to print out a document that showed a summary of what happened. The document showed that SOMEONE took a Huawei P8 Lite on my name at Pinecrest Mall in Pinetown. The salesperson was an indian male however, on your system it showed that it was a Nontobeko Ngomo that assisted with the *****. I asked her how this could have happened and I wanted to know what paperwork was supp****. Rajeshree responded saying that she can’t give this because she is part of a Corporate company, she then inexplicably explained that a Corporate company meant that she had a CEO and that it was a franchise company that gave the phone therefore MTN had nothing to do with this and she could not help me. I asked her to suspend benefits then but she said she can’t assist because it was not confirmed as ***** yet. As a loyal MTN customer, I found this response absolutely appalling as I was telling her that it was *****. I left quite upset.</p> <p>24-03-2017- I went to the police station and got the affidavit. I came into the MTN store and wanted to speak to Rajeshree. I was fuming as I tried using my ****al but there was no data left. This made no sense to me as I did not use my data in months. Rajeshree failed to tell me that a phone was taken out under my name AND THAT THEY HAD CANCELLED my data package. I told her to put back my data package which I was paying R69 for 1 GIG for. She said she could not and I ended up paying the pay as you go rate. This is ridiculous and this money should be REFUNDED TO ME. Rajeshree took my affidavit and submitted it, she said it would take 7-10 working days for feedback on the ***** case and that she still could not suspend the benefits. I told her that I wanted a call from her with feedback and I should have feedback no later than 10 working days. If there was no feedback, I still wanted a courteousy call from her letting me know there was no feedback.</p> <p>05-04-2017 – Feedback due date – NO CALL FROM RAJESHREE</p> <p>10-04-2017- I call the Chatsworth Centre store wanting to speak to Rajeshree. She said she was busy and would call me back. I wanted to speak to her because ofcourse I had many questions. She promised to call me back but did not. Instead, she sends me an email. I responded kindly asking her for feedback on my various questions. To date, I have still not received a response. If this is the kind of service you get from a 2nd in charge at the MTN store, I am disgusted</p> <p> </p> <p>She confirmed on 10/04/2017 that the ***** dept confirmed that they will refund my money. It is now 19-05-2017 and guess what, I have not recieved my money yet. Worst, today, i get a statement saying that MTN is going to debit my account. </p> <p> </p> <p>I phoned MTN today and spoke to a "Manager", Msizi, he dropped the call on me and did not call me back. I then phone and speak to another "Manager". His name is Thapelo. I gave him my phone number and told him if the call drops for whatever reason, he must call me back- he drops the call on me and I AM STILL WAITING FOR HIS CALL.</p> <p> </p> <p>***!!!! </p>