1 reviews | Active since Mar 2014
Pathetic and disgusting service at MTN call center - charged for a phoned never received and still waiting for my money.
Decided to take out a contract with MTN. Spoke to a certain person at the call center who processed all the information. I gave an incorrect number to be ported and called to let MTN know about this. The phone which was on its way to be delivered to me was recalled, hence I never received the phone which is not an issue as I agreed to this in order to have the transaction reversed and a new contract processed. I was subsequently charged for a phone I never received and till now am told I will receive my money back but that has not happen. I have spoken to 15 people and received 9 reference numbers with the issue going on over a month now. I receive different stories every time I call and am asked for my contact number to return my call which has never happen and every time I call my number is requested again. The manager never called me back nor was I ever put through to her for some strange reason. I chose not to expose the names of the people but have all details available. This is the most frustrating, unprofessional, pathetic and disgusting service I have ever received.