Pathetic and disgusting service

On the 15th August I app**** online for the mobile contract, a week later I received a call to finalize the application. I was told to email the supporting documents to complete the application. I did immediately but in 6th September l called to ask the status of the application. I was told it's pending. 18th September I received a call from *** offering me MTN contract. I informed him that I have app**** already for the contract and he asked for the reference number and he told me that contract is approved but it lying at the warehouse. There's nothing he can do. I went to mtn store(the Glen) to enquire whats going on and the agent said she can't help at all and they don't have stock at all, but she gave me the number***)to call. I call the Mtn and l was asked how did I apply and l said online and the guy tells me he can't help as online application are outsourced and he can't help me at all. So he gives me the number ***) to call that keeps you waiting after 10 minutes it cut off completely. So why does MTN recommend online if they have no control.