Pathetic and Disgusting Service

I have now lost count of how many complaints I have put here regarding the same issue.

It is now going into the 8 month that I do not have my phone which went in for warranty assessment. I have even went in to the MTN head office on 2 July where a guy named Bonolo assisted me and promised to keep me updated but that clearly were all lies.

The MTN direct assistant that supposed to ensure that I receive the phone is Momotse Kgomotso Mdluli. I have not received any communication after visiting the MTN head office.

I have since cancelled two of my contracts with MTN and it looks like I will be cancelling the last one very soon. This is utter disgust from my side and I want this to be sorted out soon. There is no one I can contact to assist me regarding this matter which is even more surprising. So much for customer service.

IMEI number for the Sony XA1 ultra to be replaced: ********** ********** 5 Approval for warranty reference number: WO ********** 370645

Contact me on ********** 756 URGENTLY.

I WANT MY PHONE WHICH MTN OWES ME FOR MONTHS!!!!!!!!!!!!!!!!!!