JM
Joanne M
1 reviews | Active since May 2019
06 Jun 2019, 14:02
PATHETIC AND DISGUSTED CLIENT
I received a SMS yesterday with my latest invoice and AGAIN they are billing me R692.22 and yesterday I received a voicemail from Brenda who was dealing with my previous complaint and advised that they are refunding the past few months meaning they STILL DID NOT CHANGE IT ON THE SYSTEM
THIS IS **************** - I AM SO SICK OF MTN AND I WAS THINKING OF GETTING A NEW PHONE THROUGH THEM BUT I AM SO DONE WITH THIS ******* NETWORK HOW CAN YOU ROB PEOPLE THAT HAVE BEEN LOYAL TO YOU FOR SO MANY F**CKEN YEARS!!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
07 Jun 2019, 08:26Good Day Joanne
Thank you for your post.
Please note that we tried to contact you but unfortunately there was no answer.
The refund was for content charges and those subscriptions were cancelled.
Kindly be advised that your invoice comes out on the 11th of each month, we are currently unable to verify your bill because the invoice is not out as yet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
Please note that we tried to contact you but unfortunately there was no answer.
The refund was for content charges and those subscriptions were cancelled.
Kindly be advised that your invoice comes out on the 11th of each month, we are currently unable to verify your bill because the invoice is not out as yet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
MTN South Africa's reply07 Jun 2019, 08:26
Official
Good Day Joanne
Thank you for your post.
Please note that we tried to contact you but unfortunately there was no answer.
The refund was for content charges and those subscriptions were cancelled.
Kindly be advised that your invoice comes out on the 11th of each month, we are currently unable to verify your bill because the invoice is not out as yet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
Please note that we tried to contact you but unfortunately there was no answer.
The refund was for content charges and those subscriptions were cancelled.
Kindly be advised that your invoice comes out on the 11th of each month, we are currently unable to verify your bill because the invoice is not out as yet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management