PATHETIC AND BAD CUSTOMER SERVICE

I tried to do a sim swap 3weeks ago and failed aunthentication on self service and on customer service. The agent advised me to go to MTN branch with a certified Id copy, affidavit and proof of residence. I went to Ghandi square yesterday and they didn't help me and told me to go to Park Station. I went today. I waited for appromately an hour to get assistance. The agent told me that they do not have starter packs i must go buy it at Pep Store and come back. I went, came back and he asked for my number, i gave it to him. He asked for the number i wanted to retain. The system could not verify my details, he said i must bring Affidavit, id copy and proof of resident, i told him i have them with me, he said i must come back he cannot help as there was no supervisor or manager to authorise. I told i cannot do that i am sick and tired of their BAD SERVICE. He asked for how long have i been using the sim card, i told him since January. He said that is a wrong answer i've been using the sim card since 28/02/2020. I told him i bought the sim card in 2021.

I am really not happy and actually disappointed on MTN, service and their workers bad attitude. I want my number back as i registered it for my business. I want sim swap to be processed because i know i bought the starter pack on the 15 January 2021 at Pap Store Newtown Mall. What their system is telling them is wrong.

The agent Katleho Motha could not help me. The manager Christopher Dlamini was not at work to assist customers like me. Katleho told me that supervisors also need to rest like other employees and that is no unprofessional coming from him. His colleague was also rude to other customers i do not know what kind of service are giving to clients, what kind of training did they receive and i also sensed underestimation towards customers, they are very rude.