IV
Ibteshaam V

1 reviews | Active since May 2014

16 Apr 2015, 11:31

PATHETIC AN DISGUSTED!

This is my 2nd complaint on hello peter , i still had no response regarding first complaint.<br> I even logged a complaint online via MTN's website an still no feedback?<br> <br> Why are you guys giving me such poor service but yet you eagerly deduct more than you should via debit order for my contract.I seriously am disappointed an disgusted with the way you treated me as a client, your call centre puts me on hold an hangs up.Can you telme that this is fair treatment to me? Do i have time to follow up like this when i am the client?Do you want to lose out on business or increase your business?<br> <br> When you ready to let me know i will be waiting , or when your pathetic team decides to contact me i will be waiting.If you check twitter i am the one who has been begging for help sad but this network provider is the biggest joke ever!

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Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2015, 11:44
Official
Hello ShaamV,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused.
This matter has been escalated to our coverage help desk.
You can also contact them on ***.

Regards,
Lawrence

REQ:***

Best regards,