Pathetic all round service

<p>I've been trying to change my bank details for the purpose of my monthly debit order, to ensure that MTN gets paid, since May 2016. A customer care consultant, Duduzile Thwala , rep**** on the 27/05/2016. All relevant info was provided, but no change, nor any form of response was received. I emailed again in June, and received a response from Gcinekile Mazibuko on the 22/06/2016, who requested the same information. Everything was sent through once again. As was the case in May, no further communication was sent through to me. In both cases, I specifically asked to be notified of the date on which this change will be effective. To date, I haven't heard from either consultant. My request was not addressed and my payment details were still not updated. Furthermore, MTN does not even provide a proper service. Making calls and connecting to the internet is a constant problem. If MTN can not provide a proper service, please allow customers the option to be relieved of the contracts at no cost. There is no point in paying for something that isn't received - a service!</p>