Pathetic Aftercare Service

I renewed my contract telephonically as I was sent an email stating that it was due for an upgrade(***), little to be known no upgrade was done and no contract renewal sent to me via email as the agent claimed he would do. I am currently still on the same contract being charged as per normal.

Upon calling them to enquire what's happening no agent wants to take ownership as they would inform you that they'll get the agent who renewed contract to call you back which sadly never materializes. At the rate that their standard of customer service has dropped I wont be surprised that they're hiring lots of staff from Telkom who has the attitude of passing the buck and not taking ownership of queries.

If you can try and steer faraway from contracts of MTN because their service is rapidly heading down the drain.