1 reviews | Active since Nov 2010
Pathetic after sales service
April last year I purchased a router (alcatel) and only activated the device/set-up October 2018. During the festive season, I exhausted my data and upon new data loaded (14 jan 2019) the device has not been in operation/in use due to technical issues. When I address ed this with the respective store (tygervalley) I was re-directed to Alcatel online service to load the inquiry. I have received no feedback or acknowledgement and the store refuses to refund me. Never mind the fact that my data has not been used since Jan 1019 as a result of the router not working. I would like to request refund given the R1K i had paid for availing a device for three months! I am more than willing to take this to the Ombudsman as R1K is a steep cost to just slide. Where is the after sales service? Why is the service provider/agent not taking responsibility for the product sold? Must one always resort to getting one's knickers in a knot before getting the desired outcome?
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team