Pathetic administration !!

Hi,

I was told by MTN that I have both my numbers under one account so I always used one of these to make payment because Capitec only allows cell number. Now on MTN side it reflects that I paid last in November although I paid in December and January. I have up to now in the Month of January sent proof of payment 5 times. The last time the operator assured me it is being updated in the system and she will make a payment arrangement in the meantime. This is what they do with each call. Guess what ? My payment arrangement expired again and again the payments were not updated. So it is clear now that MTN cannot do that simple job. After speaking to 7 operators and sending my proof of payments 5 times. So what do I do now ? I am cut off again although I have paid. Pathetic !!