Pathetic!

Last week was customer service week and I have received nothing but pathetic service from MTN! (What an absolute joke)

I have called in several times to resolve my account issues but everyone I've spoken to has no urgency to assist me!

I paid my account via the app on the 01/10/2024 as I usually do. To my surprise the payment was not allocated and my line was suspended.

I spoke to the first agent, cant remember his name who provided me with an email address that does not work! and emails keep bouncing back. When I spoke to Nonhlanhla no SLA was provided. I than called again and Tsietso told me it can take between 2 - 24 hours to resolve the matter.

I've called again today and spoke to thee rudest agent at MTN (I cannot recall her name) but I expect the call to be pulled and the matter to be taken seriously!

Mtn is asking me for a proof of payment, which I cam only provide as a bank statement. I reiterate the payment was made via the app and therefore it will not give me a pop the way an EFT payment would. On the 1st of Octobet I received an email from mtn acknowledging the payment but MTN does not want that email so I have no idea what the point of that email is if you yourself cannot use it.

Tsietso made a payment arrangement for 3 days, to reconnect my line. We are on day 2 and my matter is not even close to being resolved because again today I am being asked to send ANOTHER PROOF OF PAYMENT!!!

I expect a call from management, confirming that the matter has been RECTIFIED because I done my part. I paid my account and I sent proof of that payment. I am tired of being inconvenienced by MTN as a whole!