KH
Karen H

1 reviews | Active since Nov 2016

02 Feb 2017, 14:54

PATHETIC ACCOUNT MANAGEMENT SERVICES

<p>I have been an MTN subscriber since 1998 (initially through Nashua Mobile) and was always satisfied with the service. Since the contract was given over to MTN a few years ago, I have had nothing but problems with MTN.</p> <p>I am never able to speak to an agent from MTN as the number (1808) is seldom if ever answered and normally just has a voice recording giving you options to press.</p> <p>MTN keeps insisting that I am a month in arrears - which I am not! In fact, I can show proof of every payment being made every month since 1998!!!</p> <p>This is ABSOLUTELY DESPICABLE SERVICE to a VERY LONGSTANDING CUSTOMER!</p> <p>PLEASE have the decency to get a person to call me (not SMS) so this issue can be resolved immediately.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Feb 2017, 16:02
Official

Dear Karen,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please note that I have escalated the matter to our credit management team to investigate and assist urgently.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind regards

MTNSA