pathetic

I app**** for upgrades on 2 contracts on May 25, but because of the strike phones could not be dispatched. When following up for the 4th time Today I was told that they can still not dispatch phones and that their promos have now been updated and the contract I app**** for will now be more expensive. On asking to speak to a supervisor I was told that none were available but she would request one to phone me, but can't guarantee when. Is it now my fault that they can't do their work? Now I have to pay more to get the same thing a month later because their employees are striking? I don't live close to a retail branch so for the past 4 years we ha e been using MTN Direct and now this? I have full sympathy with their employees for asking for overtime and Sunday pay. ... .. But this is getting ridiculous now.