PATHETIC!

I just want to mention to MTN that i never had any problems with the network but having a contract with MTN and trying to cancel it is the worst thing EVER! I canceled my contract in the second week of December 2021 Read that again 2021! Only because I had to constantly follow up on a deal as they did not have stock for 3 months! Because they could not provide the deals that they advertised. In January 2022 I phoned MTN again!!!!!!!!!!!!! to enquire why they are still sending me data, call minutes and sms' because I canceled my contract to pre-paid and then they inform me that the person who worked on it canceled it but did not complete the cancelation. (I can't even deal with this ****!)

Best thing is the new person I talked with could not do anything about it, I was informed that the person who helped me is the only one who could complete the cancelation. (So maybe this person should now start paying my extra installment don't you think? Because he has not done his work! Why should the customer suffer at the hand of an *********** fool! Best off all!

An query was then submitted to this person to come back to me and until today not a PIEP!!!!!!!!!!!!!!!!!!!!!! The money is still being debited from my bank acount, and I still haven't received any call back and there was no follow-up. I must say that this is really pathetic service from the call centers and i will never recommend MTN to anyone!

My cancelation ref no was: *** for both of my accounts Fix this problem my number is ***! I will be informing the bank to reverse all my transactions with MTN until this is fixed! PATHETIC!