PATHETIC!

PATHETIC! To say the least!

I app**** for an MTN Contract online. Two weeks went by, no response from MTN. Then I get a call that lasts almost 20 minutes "FROM MTN" taking down all my details and PRE-APPROVING me for what I required. I get told by the agent that i needed to submit original documents TO THE COURIER WHEN THEY DELIVER. I hear NOTHING, tried to contact all the numbers i was given by the agent WITH NO LUCK. Half a day of calling mailling and google later, i manage to get hold of someone, who tells me they need the documents mailed. I mail the documents, only to get an sms almost ANOTHER WEEK LATER, requesting the same damn documents, providing also a Whatsap Chat Line to inquire. I re send the documents, and message the whatsap line....ALMOST ANOTHER WEEK LATER THE ****** MESSAGES HAVE NOT EVEN BEEN READ. You can track your application on the MONDO website, only, THE LAST UPDATE WAS A WEEK AGO. So i do the on website live chat thing....SORRY WE NEED YOUR DOCUMENTS. Worst Service i have EVER received. I have been with MTN for close to 12 years. I will now go to another network that is willing and competent enough to assist me.