1 reviews | Active since Aug 2011
Pathetic
<p>I am giving MTN this opportunity to respond before more drastic steps will follow. I am sick and tired of been pushed around between departments and going in and out between stores and no one can help! </p> <p>Last warning MTN. Get competent staff to call me or get ready for legal steps. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation i have now refreshed the sim card on the network please switch your handset off and on try use it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation i have now refreshed the sim card on the network please switch your handset off and on try use it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Still waiting for your call Mike?
Still waiting for your call Mike?
Still waiting.....
Still waiting.....
To who it may concern. I have been more than patient. This has now been three or more months of complaining with no resolution from MTN. If no resolution is met by Monday 7/8/17 i will be in contact with ICASA the ombudsman for telecommunications companies. They suggest i give MTN 14 working days to fix my problem, it has been over 100 days! Please MTN if you do not wish to enquire legal costs fix my problem Richard. Hi Richard,
REF is SMC/ ********** 6281
To who it may concern. I have been more than patient. This has now been three or more months of complaining with no resolution from MTN. If no resolution is met by Monday 7/8/17 i will be in contact with ICASA the ombudsman for telecommunications companies. They suggest i give MTN 14 working days to fix my problem, it has been over 100 days! Please MTN if you do not wish to enquire legal costs fix my problem Richard. Hi Richard,
REF is SMC/ ********** 6281