Pathetic
<p>My husband and a Co worker both took over their work contract (which they had with altech auto page at the time before they closed down and handed down the contracts to the different service providers)</p> <p>Their cell numbers only differs with one numbet at the end.</p> <p>After a few months my husband realised each month they are deducting a different amount from his account (he cant buy more data or sms or go over his acc)</p> <p>When he went in to MTN the lady informed him that the number doesn't belong to him and told him that his Co workers number is registered on my husbands name and his acc(bearing in mind the both have the same Contracts) this was the very first time my husband found out about this seeing that his ex boss and auto page handled the paperwrok as it was company protocol. He never received his data or smse he should have per month and only received minutes(which wasn't the contract he took out) so his Co worker has been getting all hos data and sms's amd he has been payning the Co workers acc which is a different amount each month. His previous work has tried many times to solves this matter and to get bot my husband and the Co workers numbers on their own names and bank accounts but none of the MTN people they have dealt with could help them. No one at MTN wants to help my husband seeing that his number is not on his name. The prev work has received an email address to give their query to but they still haven't received any info back since. Isnt this *****? How can they not be able to rectify this? This wasnt my husband or Co workers mistake but now we have been paying am acc we havent been using and paying more than we should for almost a year and a half. We are beyond fed up and would like to take matter futher legaly since MTN doesnt want to solve this!</p>
Dear Quinnica,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service and inconvenience caused.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
We glad that this has been addressed, please let us know if you encounter any further issues regarding this matter and we'll resolve asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Quinnica,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service and inconvenience caused.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
We glad that this has been addressed, please let us know if you encounter any further issues regarding this matter and we'll resolve asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Thanks to Beacon Bay, East London MTN for their phenomenal service, more specifically Sharn you really made our bad bad experience in a great one.
Thanks to Beacon Bay, East London MTN for their phenomenal service, more specifically Sharn you really made our bad bad experience in a great one.
