1 reviews | Active since May 2017

17 May 2017, 15:22

Pathetic

<p>I have a contract with mtn wich I opened up in late December 2016 on the 15 April 2017 it went off it never switched on again . I went to mtn store in south gate first floor the one next to pick and pay liquor store to return the phone for repairs on the 20th, some guy had a nerve to tell me that I should travel all the way from south gate to midrand for repair .</p> <p>switched I went to the one next to food court they started tell me that I should return everything back meaning since I lost my headsets cant get help too which doesn't make sense at all cause its the phone that need repairs not headsets so does that mean since I can't get them my phone won't be fixed ??</p> <p>So since I can't seem to get help I might as well stop my debit order cause it doesn't make sense for me to pay for a phone thats not working.</p> <p> </p> <p>I'm not happy with the service</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2017, 22:27
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Complaints Management Team
Reference Number: ***4

Best regards,