Pathetic
<p>Long story short Mtn "customers service" . As a previous branch manager i know we are all human and everybody forgets. (Im sure you will be told otherwise and thats ok because that life hey?) What really makes me angry is accountability that in todays world is an unknown term. You advertise this brilliant services but please try as a normal pay as you go cash customers. Unfortunately its a shame what have become of our beautiful ungodly world . I bought a Alcatel from American Swiss in January 2017 which started to give me problems so to cut the waiting period short i took it directly to Mtn saveways Witbank and was told +- 3 weeks . No choice but to wait and use one of the 43 cellphones in my safe which we all have. After a time ( cant tell you because didnt recieve any paperwork whatsoever. ) I recieved a phone call </p> <p>About 8 days ago stating my device is ready ( im not staying in witbank anymore. Busy packing up my life not owning a vehicle to fetch my phone . My problem and its understandable. But when your staff is costing me money and time your excuses is not acceptable. I HAD TO BE OUT OF THE COUNTRY CAREFULLY PLANNED ACCORDING TO YOUR WORD. 1c in my wallet does exist . My mom shows care by by showing love not money ok. Absa is closed for me. Getting there on friday from pretoria picking up my repair thats been fixed by professionals. . Driving back to pta from witbank without my box.. switching on my phone seeing almost 400 errors , new battery problems driving back to speedy staff that explaining the situation to please sort this out im flying tomorrow. . After a couple of hours going back to a solution finding out that nothing has been done .. so the manager phoned the area manager explaining my situation with difficulty. Ive asked him if i can talk to Isack the area manager. Past 4 pm with a day wasted by humans that have the sorry to hear about your problems mentality. Explaining my situation to Isack and that my plain ticket is already booked. I hade no choice but to cut the losses and cancel everything. With no room or a cent for error which Isack seemed to understand clearly, confirming more than once . His word was to sent someone on monday yesterday to fetch my device and either repair it or replace it by next day which is today because of my future depending on a safe trip.. Everything planned according to his word with no misunderstanding whatsoever! !!! Today!! Driving to get my phone as arranged by professional area manager David.. store staff saying sir your phone is not back. So what now.? After wanting to talk to David to clear his so called easy to say misunderstanding. Come on David , i was in retail management for loooong. Please listen to our conversation which i can almost guarantee dont excist. Searching for contact numbers on mtn .coza website. . No number that work with a 1 star rating that is clear why .. pay good? Intrest in work none. Bliss the fire for now? Ok this lame MISTAKES cost me big time . The shop assistant conversation unfortunately was quite clear and hearing a laugh saying : Tell him it was a misunderstanding. And sorry wont cover my finances that your dishonesty, mistakes or simply forget to follow up has coused me. So after missing another fliģht which not learning a lesson from friday . Dont you think i would have made it clear which it was. Leaving witbank today without a answer and not beeing good enough to talk to you dear boss. Lead by example ... 1 star rating mmmm. Did i mention imei numbers that didnt match? PLEASE TELL ME HOW YOUR KRY VIR JOU JAMMER HIER NA MY GAAN HELP. Die land is in n gemors as gevolg van wat sommige glo klein oneerlikheid . En ek is nou mooi GATVOL davoor My nr is ********** . Al moet ek n boek skryf of koerante mail tot iemand die punt raaksien. Weet verseker julle mtn with nice tv adds se naam sal ook genoem word. Dis laag en onmenslik but not your problem. God bless you and be the judge but please dont make a fool of me. Backbone. I forgot at least honest. Also had to stand out site on friday for lunch for what reasons? Religion? Thank the whoever for being against anger because it would have been difrent for beeing acountable for jokes like this. Im done</p>
Isack not david..
Isack not david..
Mtn if you would really like an HONEST review then this will be it. You can take my word that i will be telling the truth the popularity of our country wil agree.
This is my 2nd post . The 1st was fighting now im honest.
I would really appreciate if this would reach your CEO because of even 2 of your Managers that made promises could not keep their word. Atention CEO ONLY!
Long story short. January 2017 i bought a Alcatel from American Swiss. Mtn pay as u go. 2 Months after that the phone started to give problems. And due to waiting period was advised that a Mtn outlet will be the quicker opsion which i took off course. . The phone was handed in in Witbank Saveways where i use to live.. after about 3weeks i recieved a call saying phone is fixed and ready for collection. So i drove from Pretoria got their recieved my device without a box which was ok because i have my phone back . When i got back in Pretoria . Switched the device on..... . It had more than 400 errors on.. so going on your website looking for a number . Not 1 of them is working??? I had to drive back and sit the whole day without any service. I spoked with the area manager explaining im leaving the country. (I picked the device up about a week after the 1st call saying its fixed) area manager sounded understandable and made a promise to have it fixed 3 days from then. Made arrangements to take a plain that evening. . Acording to his word when i got at mtn witbank . They didnt have my phone. When i asked to speek to the area manager i was told i may not get his number. The store assistand phone him and he said it was a misunderstanding which was also not the case. Leaving the store without an answer.. next day: went back to witbank trying to sort it out asap.. with no luck i got hold of a lady above him.. also 3 days later was a promise made. And arranged to pick it up in Pretoria (i dont live in Pretoria ) im between family and should have been out of the country. Mtns mistakes held it back.. so yesterday which was Friday i went to pretoria to recieved my device. With no feetback at 3o clock started to make calls.. the day is almost over.. WITH NO LUCK sitting a hole day it a ****** warm car.. eventually recieved a call from the area manager that made a joke out of me for a week.. without even phoning me bàck... so he explained and was really professional. (Apologies for complaining before Isak) He explained the situation that mtn dont work on 2 sim phones. Arrangements has been made to deliver the phone .. Hopefully it the box thats missing , hopefully with the slip. Which i can garantee wont be the case. If its not mtn cany fix it its ok. But why damage my phone more.. 2 why battery problem's now. 3 wheres my box?4 Why lie 2 me by to senior personel?5 Why waisting a month of my time. 6. Why must i pay my own feul when it was your mistakessss .7 penalties that i paid because of not being to take my flight (possible career end) 8. Why dont you just be human. Be accountable for this mistakes and give me an upgrade will be nice.? Your adverts on tv is really nice and the image is friendly? Please visit your outlets as a pay as you go customer.. you will want to ****** the already dead people... please prove me wrong. You really and honestly misrepresent yourselfs. Its all but the truth . Thank u for really not carring thats absolutely nothing but the truth. I will be ashamed to work for such a non service false add company. Its the truth..
Kind regards
Mtn if you would really like an HONEST review then this will be it. You can take my word that i will be telling the truth the popularity of our country wil agree.
This is my 2nd post . The 1st was fighting now im honest.
I would really appreciate if this would reach your CEO because of even 2 of your Managers that made promises could not keep their word. Atention CEO ONLY!
Long story short. January 2017 i bought a Alcatel from American Swiss. Mtn pay as u go. 2 Months after that the phone started to give problems. And due to waiting period was advised that a Mtn outlet will be the quicker opsion which i took off course. . The phone was handed in in Witbank Saveways where i use to live.. after about 3weeks i recieved a call saying phone is fixed and ready for collection. So i drove from Pretoria got their recieved my device without a box which was ok because i have my phone back . When i got back in Pretoria . Switched the device on..... . It had more than 400 errors on.. so going on your website looking for a number . Not 1 of them is working??? I had to drive back and sit the whole day without any service. I spoked with the area manager explaining im leaving the country. (I picked the device up about a week after the 1st call saying its fixed) area manager sounded understandable and made a promise to have it fixed 3 days from then. Made arrangements to take a plain that evening. . Acording to his word when i got at mtn witbank . They didnt have my phone. When i asked to speek to the area manager i was told i may not get his number. The store assistand phone him and he said it was a misunderstanding which was also not the case. Leaving the store without an answer.. next day: went back to witbank trying to sort it out asap.. with no luck i got hold of a lady above him.. also 3 days later was a promise made. And arranged to pick it up in Pretoria (i dont live in Pretoria ) im between family and should have been out of the country. Mtns mistakes held it back.. so yesterday which was Friday i went to pretoria to recieved my device. With no feetback at 3o clock started to make calls.. the day is almost over.. WITH NO LUCK sitting a hole day it a ****** warm car.. eventually recieved a call from the area manager that made a joke out of me for a week.. without even phoning me bàck... so he explained and was really professional. (Apologies for complaining before Isak) He explained the situation that mtn dont work on 2 sim phones. Arrangements has been made to deliver the phone .. Hopefully it the box thats missing , hopefully with the slip. Which i can garantee wont be the case. If its not mtn cany fix it its ok. But why damage my phone more.. 2 why battery problem's now. 3 wheres my box?4 Why lie 2 me by to senior personel?5 Why waisting a month of my time. 6. Why must i pay my own feul when it was your mistakessss .7 penalties that i paid because of not being to take my flight (possible career end) 8. Why dont you just be human. Be accountable for this mistakes and give me an upgrade will be nice.? Your adverts on tv is really nice and the image is friendly? Please visit your outlets as a pay as you go customer.. you will want to ****** the already dead people... please prove me wrong. You really and honestly misrepresent yourselfs. Its all but the truth . Thank u for really not carring thats absolutely nothing but the truth. I will be ashamed to work for such a non service false add company. Its the truth..
Kind regards