1 reviews | Active since Mar 2017
Pathetic
<p>The service here is patheic at Sandton city! i had to go into the store three times already for one day and still didnt receive any joy. I app**** for a contract with them for the Huwawi P9 lite, the service is disgusting! I completed the application and was told to go back and pick it up. I called before going to the store to confirm the collection and i was told that i can just go in there and pick it up, upon returning i was told that i had to join the Que again!!! I waited for an hour there only to be told that the incorrect details were placed on my application and the contract needs to be cancelled and re-done again tomorrow!!! seriously what the ****! i am really upset, the service at Sandton store sucks! the workers are all doing there own thing and the they are *********** and dont know what they are doing! because of the incompentancy i still didnt receive a phone and was told that i can only receive this on wednesday!!! I wouldnt advise anyone to take up contracts with MTN!!!!! PATHECTIC SERVICE! NO STRUCTURE! INCOMPENTANT!!!! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
