1 reviews | Active since Mar 2017

03 Mar 2017, 10:52

Pathetic

<p>Last month ***** was committed on my husbands mtn contract. Money was deducted from account. He went to police station etc got a case number went to mtn near our home and the gentleman therr was very helpful said he would report it as *****. Husband went to bank to have transaction reversed no problems., only to find out that this morning a double amount was debited from his account. We have followed the protocol that we needed to. It was reported but mtn still have the audacity to debit the account twice this month. Hat does mtn think money grows on trees. If met cannot deal with their security issues it's their problem..... Mtn can get as many celebrities they want to endorse their brand.... But their customer care is pathetic. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2017, 09:35
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that the information provided does not display any account details. Kindly resubmit the post with account details to urgently process and resolve request.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin

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Best regards,