1 reviews | Active since May 2016
<p>So today I receive a call and email stating that my MTN account was handed over to a law firm for collection.</p> <p> </p> <p>Shocked I started cursing becasue the contract was NEVER renewed and cancelled in May 2015 at MTN Mall @ Reds. We completely forgot about the contract and one day went in to ask if it was still active as the number hasn't been used in a couple of months.</p> <p> </p> <p>At the branch at Mall @ Reds we were told that it was month to month as we have not yet upgraded. We requested to not upgrade as we have contracts with Vodacom.</p> <p>But how stupid and pathetic and *********** to not see that no-one uses the number.</p> <p> </p> <p>We received a printout showing it was cancelled.</p> <p> </p> <p>So now I ask you, after two years why am I being bugged from money from MTN now.</p> <p>Why has no-one ever contacted me becasue my number and email has been the same for many many years!</p> <p> </p> <p>WE OWE MTN NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Contract was not renewed, no upgrade was taken and it was cancelled.</p> <p> </p> <p>I suggest MTN staff members sort this out immediately!</p> <p>I will not deal with a arrogant attorney and certainly won't waste my time trying to resolve this as it is MTN's mistake!</p> <p> </p> <p>FIX IT!</p> <p> </p> <p>I have had enough of stupidity in South Africa.</p> <p>It is becasue all the competent people are taken out of their positions and replaced with stupidity!</p> <p> </p> <p>SORT THIS OUT IMMEDIATELY!</p> <p>If you don't know how, go check your cameras of May 2015 at Mall @ Reds and there you will find all the evidence you need.</p> <p> </p> <p>Don't even contact me with stories, fix it!</p> <p> </p>
Good day Andre,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note as per terms and conditions:
3.4. Contract Term - The Contract starts on the Start
Date and carries on for the set out in your
Application Form ('Minimum Term'), unless you or
we cancel it the day you or MTN cancel the Contract
is called the 'Cancellation Date').
3.5. Contract Renewal Term - The 'Contract Renewal
Term' is the term that applies after the Minimum
Term ends and where the Contract carries on a
Month-to-Month basis until you exercise the option
to renew or cancel the contract.
Please forward us the original cancellation request in order for us to correct the error on our side.
Regards.
MTN SA.
Best regards,
Good day Andre,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note as per terms and conditions:
3.4. Contract Term - The Contract starts on the Start
Date and carries on for the set out in your
Application Form ('Minimum Term'), unless you or
we cancel it the day you or MTN cancel the Contract
is called the 'Cancellation Date').
3.5. Contract Renewal Term - The 'Contract Renewal
Term' is the term that applies after the Minimum
Term ends and where the Contract carries on a
Month-to-Month basis until you exercise the option
to renew or cancel the contract.
Please forward us the original cancellation request in order for us to correct the error on our side.
Regards.
MTN SA.
Best regards,
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