1 reviews | Active since Jan 2017
Pathetic
<p>MTN @ Angelo Mall in Nigel is useless.</p> <p> </p> <p>I have been struggling with our account since a bank account change on my side, where i then went to the Nigel store to update my banking details, since then my debit orders have not gone off. i had to pay the monies in cash every month, and till today the account shows in arrears although the money has been paid and proof was taken to the shop where the apparently updated the sisteem, but nothing was done.</p> <p> </p> <p>Also i tried to upgrade when "aparantly" the account was sorted, but they did not have the phone, they told me the phone was on order and would be there the following day, two days after i phoned them and the response was that the stock has not arrived yet and that no other shop in the area has a phone. </p> <p> </p> <p>Today i took a change and phoned the Heidelberg shop to find out if they have stock, spoke to Lauren and she confirmed that they do have, so i drove through. When i got there Lauren friendly assisted only to find that the upgrade cannot be done as the payments are not reflecting on my account.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
