Pathetic
<p>After a month and a half to claim from MTN Insurance I finally got the claim approved. A month and a half?</p> <p> </p> <p>Now it has been a week and they havent picked up the device as promised. I tried to call the Insurance department but the call answering service is not working. After 50min of waiting it just drops the line.</p> <p><br />Can someone from the insurance department please give me a call</p> <p> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you MTN you managed to pick the phone on the 23/11/2016 but when do you think I can get it back? It is now more than 40 days and counting !
Thank you MTN you managed to pick the phone on the 23/11/2016 but when do you think I can get it back? It is now more than 40 days and counting !